Privacy policy
<h1>Privacy Policy</h1>
<p><strong>Last Updated:</strong> June 2026</p>
<h2>Heaven's Rain Oil & Candle Co. Privacy Policy</h2>
<p>Heaven's Rain Oil & Candle Co. "Luxury handcrafted scents inspired by peace, comfort, and self-care." operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Heaven's Rain Oil & Candle Co. is powered by Shopify, which enables us to provide the Services to you.</p>
<p>Heaven's Rain Oil & Candle Co. ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.</p>
<p>This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, subscribe to our communications, or otherwise interact with us.</p>
<p>By using our website, you consent to the practices described in this Privacy Policy.</p>
<h2>Information We Collect</h2>
<p>We may collect the following categories of information:</p>
<h3>Personal Information</h3>
<p>When you place an order, create an account, contact us, or subscribe to our marketing communications, we may collect:</p>
<ul>
<li>Name</li>
<li>Email address</li>
<li>Phone number</li>
<li>Billing address</li>
<li>Shipping address</li>
<li>Payment information</li>
<li>Order history</li>
</ul>
<h3>Automatically Collected Information</h3>
<p>When you visit our website, certain information may be collected automatically, including:</p>
<ul>
<li>IP address</li>
<li>Browser type</li>
<li>Device information</li>
<li>Operating system</li>
<li>Pages viewed</li>
<li>Referring website</li>
<li>Date and time of visits</li>
</ul>
<h3>Cookies and Tracking Technologies</h3>
<p>We use cookies and similar technologies to:</p>
<ul>
<li>Improve website performance</li>
<li>Remember customer preferences</li>
<li>Analyze website traffic</li>
<li>Personalize shopping experiences</li>
<li>Deliver relevant advertising</li>
</ul>
<p>You may manage cookie preferences through your browser settings.</p>
<h2>How We Use Your Information</h2>
<p>We may use your information to:</p>
<ul>
<li>Process and fulfill orders</li>
<li>Provide customer support</li>
<li>Send order confirmations and shipping updates</li>
<li>Communicate regarding purchases</li>
<li>Improve our products and services</li>
<li>Detect fraud and security risks</li>
<li>Send promotional emails and marketing communications (with your consent where required)</li>
<li>Comply with legal obligations</li>
</ul>
<h2>Sharing Your Information</h2>
<p>We do not sell your personal information.</p>
<p>We may share information with trusted third parties that assist in operating our business, including:</p>
<h3>Service Providers</h3>
<ul>
<li>Payment processors</li>
<li>Shipping carriers</li>
<li>Website hosting providers</li>
<li>Email marketing providers</li>
<li>Analytics providers</li>
</ul>
<p>These providers may only use your information as necessary to perform services on our behalf.</p>
<h3>Legal Requirements</h3>
<p>We may disclose information if required to:</p>
<ul>
<li>Comply with applicable laws</li>
<li>Respond to legal requests</li>
<li>Protect our rights and property</li>
<li>Prevent fraud or security threats</li>
</ul>
<h2>Shopify Services</h2>
<p>Our store is hosted by Shopify.</p>
<p>Shopify provides the e-commerce platform that allows us to sell products and services to customers.</p>
<p>Your information may be stored through Shopify's data storage systems, databases, and applications. Shopify stores data on secure servers protected by industry-standard security measures.</p>
<p>For additional information regarding Shopify's privacy practices, please review the <a href="https://www.shopify.com/legal/privacy" rel="noopener" target="_blank">Shopify Privacy Policy</a>.</p>
<h2>Email Marketing</h2>
<p>If you subscribe to our mailing list, we may send promotional emails regarding:</p>
<ul>
<li>New products</li>
<li>Sales and promotions</li>
<li>Company news</li>
<li>Special offers</li>
</ul>
<p>You may unsubscribe at any time by clicking the unsubscribe link included in marketing emails.</p>
<h2>Data Retention</h2>
<p>We retain personal information only as long as necessary to:</p>
<ul>
<li>Fulfill orders</li>
<li>Provide services</li>
<li>Meet legal and tax obligations</li>
<li>Resolve disputes</li>
<li>Enforce agreements</li>
</ul>
<h2>Security</h2>
<p>We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.</p>
<p>However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.</p>
<h2>Your Privacy Rights</h2>
<p>Depending on your location, you may have rights regarding your personal information, including:</p>
<ul>
<li>Access to personal data</li>
<li>Correction of inaccurate information</li>
<li>Deletion of personal information</li>
<li>Restriction of processing</li>
<li>Data portability</li>
<li>Withdrawal of consent</li>
</ul>
<p>To exercise these rights, please contact us using the information below.</p>
<h2>Additional Privacy Rights for California Residents</h2>
<p>If you are a resident of California, you may have additional privacy rights under the <strong>California Consumer Privacy Act (CCPA)</strong> and the <strong>California Privacy Rights Act (CPRA)</strong>, subject to applicable thresholds and legal requirements.</p>
<p>California consumers may have the right to:</p>
<ul>
<li>Know what personal information is collected about them.</li>
<li>Request access to personal information we maintain.</li>
<li>Request correction of inaccurate personal information.</li>
<li>Request deletion of personal information, subject to certain exceptions.</li>
<li>Know whether personal information is sold or shared.</li>
<li>Opt out of the sale or sharing of personal information, where applicable.</li>
<li>Receive equal service and pricing regardless of exercising privacy rights.</li>
</ul>
<p>At this time, Heaven's Rain Oil & Candle Co. does <strong>not sell personal information</strong> to third parties.</p>
<p>California residents who wish to exercise their privacy rights may contact us using the information provided in the Contact Information section below. We may need to verify your identity before processing certain requests.</p>
<h2>Children's Privacy</h2>
<p>Our website is not intended for individuals under the age of 18.</p>
<p>We do not knowingly collect personal information from children under 18 years of age.</p>
<p>If we become aware that such information has been collected, we will take reasonable steps to delete it.</p>
<h2>Third-Party Websites</h2>
<p>Our website may contain links to third-party websites.</p>
<p>We are not responsible for the privacy practices, content, or security of those websites.</p>
<p>We encourage users to review the privacy policies of any third-party sites they visit.</p>
<h2>Changes to This Privacy Policy</h2>
<p>We reserve the right to modify this Privacy Policy at any time.</p>
<p>Changes will become effective immediately upon posting to this website. The updated revision date will appear at the top of this page.</p>
<h2>Contact Information</h2>
<p>If you have questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact:</p>
<p><strong>Heaven's Rain Oil & Candle Co.</strong><br>
Email: hvnsrainoilcndleco@proton.me<br>
Website: heavensrainessentials.com</p>