Shipping policy
Heaven's Rain Oil & Candle Co.
Shipping Policy
Last Updated: June 2026
Thank you for shopping with Heaven's Rain Oil & Candle Co. We are committed to carefully packaging and shipping your handcrafted products so they arrive safely and in excellent condition.
Processing Time
Most orders are processed within 2–7 business days after payment is received. During holidays, sales events, or periods of high order volume, processing times may be extended.
Custom, personalized, or made-to-order items may require additional processing time.
Shipping Rates
Shipping rates are calculated at checkout based on:
- Package weight
- Package dimensions
- Shipping destination
- Carrier-selected service level
We use carrier-calculated shipping rates to provide the most accurate shipping costs available at the time of purchase.
Free Shipping
We offer FREE Standard Shipping on orders of $75.00 or more before taxes and after discounts are applied.
Free shipping is automatically applied at checkout when eligible.
Shipping Carriers
Orders may be shipped through:
- USPS
- UPS
- FedEx
- Other available carriers as needed
Carrier selection is determined by the most appropriate shipping method for your order and destination.
Delivery Estimates
Delivery estimates begin after your order has been processed and shipped.
Typical delivery times are:
- Standard Shipping: 3–7 business days
- Expedited Shipping: Based on carrier-selected service
Delivery dates are estimates only and are not guaranteed.
Tracking Information
Once your order ships, you will receive tracking information via email. Please allow up to 24 hours for tracking updates to appear within the carrier's system.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
- Additional shipping charges may apply.
- Delays may occur.
- Heaven's Rain Oil & Candle Co. is not responsible for packages delivered to incorrectly entered addresses.
Lost, Delayed, or Stolen Packages
Once a package has been accepted by the carrier, delivery becomes the responsibility of the carrier.
Heaven's Rain Oil & Candle Co. is not responsible for:
- Carrier delays
- Lost packages
- Stolen packages after delivery
- Weather-related shipping interruptions
Customers are encouraged to contact the carrier directly regarding delivery issues.
Warm Weather & Product Care
Many of our handcrafted products contain natural butters, oils, and waxes that may be sensitive to temperature changes.
During warmer months:
- Body butters may soften or melt.
- Candles may soften or sweat.
- Product texture may change during transit.
These temperature-related changes do not affect product quality, safety, or performance and do not qualify for refunds or replacements.
If a body butter arrives softened or melted:
- Place the product in a cool location or refrigerator for 15–30 minutes.
- Allow it to return to room temperature before use.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the damaged product
- Photos of the shipping packaging
We will review the claim and determine an appropriate resolution.
Contact Us
For shipping-related questions, please contact:
Heaven's Rain Oil & Candle Co.
Email: hvnsrainoilcndleco@proton.me
Website: www.heavensrainessentials.com
Thank you for supporting our small business and allowing Heaven's Rain Oil & Candle Co. to be part of your self-care and home fragrance journey.