Terms of service

Heaven's Rain Oil & Candle Co.

Terms of Service

Last Updated: June 2026

Welcome to Heaven's Rain Oil & Candle Co. By accessing our website, placing an order, or using our services, you agree to the following Terms of Service. Please read them carefully before using our website.

1. General Information

Throughout this website, the terms "we," "us," and "our" refer to Heaven's Rain Oil & Candle Co. By visiting our site and/or purchasing products from us, you engage in our service and agree to be bound by these Terms of Service.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.

2. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our website, creating an account, or placing an order, you consent to the collection and use of information as described in our Privacy Policy.

Please review our Privacy Policy for additional details regarding your rights and our data practices.

3. Age Requirement

By using this website or placing an order, you represent and warrant that you are at least eighteen (18) years of age or the age of majority in your jurisdiction.

Individuals under the age of 18 may use this website only under the supervision of a parent or legal guardian.

Heaven's Rain Oil & Candle Co. does not knowingly collect personal information from children under the age of 18.

4. Dispute Resolution

In the event of any dispute, claim, or controversy arising from or relating to the use of our website, products, or services, the parties agree to first attempt to resolve the matter through good-faith negotiations.

If the dispute cannot be resolved through informal negotiations, both parties agree to participate in mediation conducted in the State of North Carolina before pursuing legal action.

If mediation is unsuccessful, any legal action shall be brought exclusively in the state or federal courts located in North Carolina, and both parties consent to the jurisdiction of those courts.

Each party shall be responsible for its own legal fees and costs unless otherwise required by applicable law.

5. Governing Law

These Terms of Service and any disputes arising from the use of our website, products, or services shall be governed by and construed in accordance with the laws of the State of North Carolina, without regards to conflict of law principles.

6. Products & Services

Heaven's Rain Oil & Candle Co. offers handcrafted candles, body butters, beard oils, body oils, fragrance products, diffusers, wax melts, and related products.

Because our products are handmade:

Colors, designs, and appearance may vary slightly from product photos.
Product availability may change without notice.
We reserve the right to discontinue products at any time.

7. Pricing & Payment

All prices are listed in U.S. Dollars (USD).

We reserve the right to:

Change pricing without notice.
Correct pricing errors.
Cancel orders resulting from pricing inaccuracies.

Payment is due at the time of purchase.

8. Order Acceptance

We reserve the right to refuse or cancel any order for reasons including:

Product availability
Suspected fraud
Billing inaccuracies
Shipping limitations
Violation of these Terms of Service

If your order is canceled after payment has been processed, a refund will be issued.

9. Shipping

Shipping times provided are estimates and are not guaranteed.

Heaven's Rain Oil & Candle Co. is not responsible for:

Carrier delays
Lost packages caused by incorrect addresses provided by customers
Weather-related shipping delays

Customers are responsible for ensuring shipping information is accurate before submitting an order.

10. Heat & Weather Disclaimer

Many of our products contain natural oils, waxes, and butters.

During warm weather:

Candles may soften.
Body butters may melt or change texture.
Certain fragrance products may be affected by temperature fluctuations.

These changes do not affect product performance and do not qualify for refunds or replacements.

11. Returns & Refunds

All returns and refunds are governed by our Refund & Return Policy.

Due to the personal nature of our products, opened or used items are generally not eligible for return.

12. Product Use & Safety

Customers are responsible for using products safely and according to provided instructions.

Candles

Never leave a burning candle unattended.
Keep away from children and pets.
Burn on a heat-resistant surface.

Body Care Products

For external use only.
Discontinue use if irritation occurs.
Consult a healthcare professional if you have known allergies to ingredients.

Heaven's Rain Oil & Candle Co. is not responsible for misuse of products.

13. Intellectual Property

All content on this website, including:

Logos
Product names
Images
Designs
Product descriptions
Branding materials

are the property of Heaven's Rain Oil & Candle Co. and may not be copied, reproduced, or distributed without written permission.

14. Limitation of Liability

To the fullest extent permitted by law, Heaven's Rain Oil & Candle Co. shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or website.

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.